Updated COVID-19 Arrangements – 15 October, 2021
All patients attending Chris O’Brien Lifehouse must provide evidence of a negative COVID-19 test taken 2-3 days before attendance. Please isolate at home from the time of testing until your visit.
All visitors accompanying patients must provide the following:
- Evidence of a negative COVID -19 test taken 2-3 days before attendance. Please isolate at home from the time of testing until your visit.
- Must have received two full doses of the COVID-19 vaccine
- A medical contradiction certificate is not sufficient for these purposes
1 person can accompany patients to any appointments including:
- Medical imaging (MRI, CT-Scan, X-Ray, Radiology)
- Radiation therapy
- Doctor appointments
- Clinical appointments
Inpatients are allowed to have one nominated visitor
ICU ward access remains restricted
Thank you for your understanding.
What we’re doing to keep you safe
Everyone entering the building should have their temperature taken upon arrival at the temperature machines. Please let our friendly staff know if you are unwell, experiencing any COVID-19 symptoms, or have been in close contact with a known case or hot spot within the past 14 days.
We offer a free COVID-compliant shuttle bus to and from Central Station Mondays to Fridays. Find out more about how to get here.
Please don’t come to the hospital if you:
- Are feeling unwell or have any COVID-19 symptoms
- Have visited any known COVID hot spots
- Have not received a negative COVID-19 result 2-3 days prior
- Have been in contact with someone who has tested positive for COVID-19
- Have not received COVID-19 vaccinations
We understand that limiting visitors is difficult when you have a loved one in hospital. We’ve introduced Virtual Visitor patient in-room video calling via the tablets provided in the rooms.
Where possible, appointments with your doctors will be conducted via Telehealth. This reduces your risk of exposure as you do not have to travel into Lifehouse, and you can communicate with your doctor via video link.
A week in advance of your appointment we will send you an SMS asking you to phone our Call Centre for Telehealth. Your call will be answered by a member of our clinical staff and calls will be triaged to ensure that patients with the most need are prioritised. We have taken the necessary measures to ensure these appointments are secure and cannot be accessed by anyone other than you and your clinician.
You can be assured that providing you with the very best care we can remains our priority.
The telephone number for the Call Centre is (02) 8514 1221 and it is open from 9.30am to 3.30pm.
We have divided our teams into two and we’ll be running appointments across a 12-hour day, Monday to Saturday, to space them out both physically and in time.
In line with guidelines from the Centre for Disease Control and Prevention we have reduced the time you spend in the waiting room and the number of people in the room at any time. Children under 15 will not be allowed in the unit at this time.
Where possible, we’ll ask you to get your blood tests done locally the day before your appointment. You should have a Douglass Hanly Moir Pathology clinic in your area. Ask us to send them a request form. Your clinic appointment is likely to be done via Telehealth but if you do need to attend the hospital, it will not be on the same day as your treatment.
We will call you to change your upcoming appointments. If you don’t hear from us, then there is no change. Call us to discuss your individual situation on (02) 8514 0756.
Providing a safe environment for you to enter is critical and we have increased the frequency of cleaning rounds in high use, clinical and public areas.
We adhere to the Centers for Disease Control and Prevention and the National Health and Medical Research Council guidelines and are working closely with state and federal government to maintain the best practices and protocols for keeping you safe.
Hand sanitiser is widely available throughout the hospital and we urge all patients, visitors and staff to practice thorough and frequent hand washing.