Keeping you safe during COVID-19 | Chris O'Brien Lifehouse
covid-concierges

COVID-19 ALERT – 27th July 2021

All patients attending Chris O’Brien Lifehouse, regardless of appointment type, must provide evidence of a negative COVID-19, test taken within 48-72 hours prior to your attendance. This is for all appointment types including pathology, medical imaging (MRI, CT-Scan, X-Ray, radiology), chemotherapy, radiation therapy & surgery.

Visitors are by pre-approved exemption only and must also provide a negative COVID-19 result. Thank you for your understanding.

COVID-19 ALERT – Effective 4:00pm, 23 July 2021

PATIENT AND VISITOR POLICY UPDATE 

To ensure the safety of our patients and staff, from 23/07/21, ALL patients, regardless of where they live must provide evidence of a negative COVID-19 test, taken within 48-72 hours prior to attending the hospital.

VISITING EXEMPTIONS

We continue to be compassionate towards our patients and their families during this difficult time. Visitors to the hospital continue to be by pre-approved exemption only on a case-by-case basis, and must provide a negative COVID-19 result taken within 48-72 hours prior to attending the hospital. Currently approved visitors will be asked to obtain a surveillance COVID-19 swab but can continue to visit provided they show no signs or symptoms.

These exemptions will be provided at admission and the nominated visitor(s) will receive a confirmation text to be shown on entry to Chris O’Brien Lifehouse reception. If you require consideration of a visiting exemption, please call (02) 8514 1444.

Visiting access will be provided for cases where there is:

  • Acute patient deterioration
  • One nominated visitor for patients under 21 years of age
  • The family of cases where there are end of life concerns (there is no restriction on visitor numbers in this instance, however social distancing when staff enter the room is required)

Inpatient visitors are  restricted to :

  • A nominated visitor of patients under 21 years of age
  • The family of patients at the end stage of life (there is no restriction on visitor numbers in this instance, however social distancing when staff enter the room is required)

Visitors of patients attending Chemotherapy /Radiotherapy/ Out-patient Clinics

  • Where possible visitors who accompany patients should remain outside the facility to minimise foot traffic
  • Where a  visitor is providing support during the treatment or appointment (eg physical, emotional, or as an interpreter), they must remain in the department of the treatment only

These strategies are aimed to ensure we continue to provide essential cancer services and protect our patients and staff . We understand how difficult this is and thank our community for helping to keep us safe.

COVID-19 ALERT – 5:45pm, 22 July 2021

This afternoon, NSW Health notified Chris O’Brien Lifehouse a patient who attended an appointment on Tuesday (20/07/21) has since tested positive for COVID-19.

We have assessed CCTV footage have recorded this patient’s movements throughout the hospital. We can confirm the patient visited the below locations:

Timeline of patient movements:

11:25am – 11:29am: Patient entered the hospital through the car park lifts

11:30am – 11:51am: Patient visited Pathology on Level 1 via the front lifts

11:52am – 11:57am: Patient left Pathology to go to Clinic C

11:57am – 12:39pm: Patient checked-in to Clinic C and waited in the waiting room, was seen by their doctor, and then left Level 2 to go to Pharmacy

12:40pm – 12:59pm: Patient attended Pharmacy

12:59pm -1:03pm: Patient took the front lift to Ground Floor and waited in the Patient Waiting Area opposite Main Reception

1:03pm: Patient leaves through a side exit and was picked up

Contact tracing is underway, with all close and casual contacts instructed to immediately undergo testing, to isolate, and to follow the directions of the public health unit. We are working closely with NSW Health, and are taking all safety precautions.

The wellbeing of our patients and staff always remains our priority, and we will be continuing all services at this time. Over 90% of our clinical staff are vaccinated, so we hope this is contained quickly. If you have any questions or concerns, please call (02) 8514 1414 or email communications@lh.org.au.

COVID-19 ALERT – 5:00pm, 17 July 2021

Patients attending for surgery

Regardless of where you live, if you are having surgery at Chris O’Brien Lifehouse, you are required to have a COVID-19 test 48-72 hours prior to your surgery.

If you are unwell with any cold or flu-like symptoms and are scheduled for a procedure, please contact us by phone and do NOT attend the hospital.

We remind you to review the frequently updated COVID-19 hotspot lists to ensure you have not frequented these venues or regions. You can access these hotspots by clicking here and the NSW Health website for further information.

Patients attending day appointments

As of July 17th, Chris O’Brien Lifehouse requires all patients and visitors who reside in the local government areas of Canterbury-Bankstown, Liverpool and Fairfield to provide evidence of a surveillance COVID-19 swab 72 hours prior to attending their appointment at the hospital.

Please see a list of postcodes and suburbs that fall into these local government areas below:

Abbotsbury 2176
Bonnyrigg 2177
Bonnyrigg Heights 2177
Bossley Park 2176
Cabramatta 2166
Cabramatta West 2166
Canley Heights 2166
Canley Vale 2166
Carramar 2163
Cecil Park 2178
Edensor Park 2176
Fairfield (with a small part in Cumberland Council) 2165
Fairfield East 2165
Fairfield Heights 2165
Fairfield West 2165
Greenfield Park 2176
Horsley Park 2175
Lansvale 2166
Mount Pritchard (with a small part in the City of Liverpool) 2170
Old Guildford 2161
Prairiewood 2176
Smithfield (shared with Cumberland Council) 2164
St Johns Park 2176
Villawood (shared with the City of Canterbury-Bankstown) 2163
Wakeley 2176
Wetherill Park 2164
Yennora (shared with Cumberland Council) 2161
Ashbury (with a minor portion within the Inner West Council) 2193
Bankstown 2200
Bankstown Aerodrome 2200
Bass Hill 2197
Belfield (with parts within the Municipality of Strathfield) 2191
Belmore 2192
Beverly Hills (with parts within Georges River Council) 2209
Birrong 2143
Campsie 2194
Canterbury 2193
Chester Hill (with parts within Cumberland Council) 2162
Chullora 2190
Clemton Park 2206
Condell Park 2200
Croydon Park (with parts within the Municipality of Burwood and the Inner West Council) 2133
Earlwood 2206
East Hills 2213
Georges Hall 2198
Greenacre (with a minor portion within the Strathfield) 2190
Hurlstone Park (with a minor portion with the Inner West Council) 2193
Kingsgrove (with parts within Georges River Council and Bayside Council) 2208
Lakemba 2195
Lansdowne 2163
Leightonfield 2163
Milperra 2214
Mount Lewis 2190
Narwee (with parts within Georges River Council) 2209
Padstow 2211
Padstow Heights 2211
Panania 2213
Picnic Point 2213
Potts Hill 2143
Punchbowl 2196
Regents Park (with parts within Cumberland Council) 2143
Revesby 2122
Revesby Heights 2212
Riverwood (with parts within Georges River Council) 2210
Roselands 2196
Sefton 2162
Undercliffe 4380
Villawood (with parts within the City of Fairfield) 2163
Wiley Park 2195
Ashcroft 2168
Austral 2179
Badgerys Creek 2555
Bringelly (shared with Camden) 2556
Busby 2168
Carnes Hill 2171
Cartwright 2168
Casula 2170
Cecil Hills 2171
Cecil Park (shared with Fairfield) 2178
Chipping Norton 2170
Denham Court (shared with Campbelltown) 2565
Edmondson Park 2174
Green Valley 2168
Greendale 2745
Hammondville 2170
Heckenberg 2168
Hinchinbrook 2168
Holsworthy 2173
Horningsea Park 2171
Hoxton Park 2171
Kemps Creek (shared with Penrith) 2178
Leppington (shared with Camden) 2179
Liverpool 2170
Luddenham (shared with Penrith) 2745
Lurnea 2170
Middleton Grange 2171
Miller 2168
Moorebank 2170
Mount Pritchard (shared with Fairfield) 2170
Pleasure Point 2172
Prestons 2170
Rossmore (shared with Camden 2557
Sadleir 2168
Voyager Point 2172
Wallacia (shared with Penrith) 2745
Warwick Farm 2170
Wattle Grove 2173
West Hoxton 2171

COVID-19 ALERT – 1:00pm, 15 July 2021

We wish to reassure you. As of 2:15pm today, Chris O’Brien Lifehouse has received notification from NSW Health that the re-testing of the staff member who received a preliminary result has returned a negative result for COVID-19.

We are grateful for the rapid communication from NSW Health and wish to thank our community for their support and patience.

Continued services

We are working closely with NSW Health with the goal to maintain services and surgery in a way that is safe for you, our staff and the entire community, as a result, we have implemented the following:

  • All patients must have a COVID test no more than 48hrs prior to their surgery and then strictly adhere to the stay at home orders
  • You will be contacted the day prior to your planned admission by our team by telephone and we can gain rapid result access with your permission
  • Your procedure may be deferred if you do not comply with this requirement

Visitor restrictions

  • Due to current COVID-19 restrictions NO visitors are permitted entry to Chris O’Brien Lifehouse. Exemptions may be granted by management on compassionate grounds only. If you have questions please call (02) 8514 1111 between 8am and 4pm
  • Screening on arrival is mandatory including QR code on entry, temperature check and masks must be worn
  • Please check the HOT SPOTS before visiting the hospital
  • Patients attending appointments, please come alone unless you need assistance getting to the appointment
  • Your appointment may be moved to Telehealth. We will contact you directly to let you know if this is the case
  • Deliveries for patients, e.g. flowers, gifts etc. will be ceased to eliminate the attendance of non-essential people in the hospital

If you have any questions, call our COVID-19 help line on (02) 8514 1111.

Keep up to date with COVID restrictions and current hotspots at NSW Health.

Thank you for being patient with us. Your actions during this time not only protect you and your loved ones, but they also keep our staff safe so that we can continue to care for you.

COVID-19 Vaccine and Cancer

If you or a loved one is affected by cancer, you will have questions about the COVID-19 vaccine and whether it is advisable or safe to receive it. These FAQs from Cancer Australia provide answers including when people affected by cancer can receive the vaccine, if it’s safe and effective and what risks and side effects there may be. These are based on information and evidence currently available in Australia and internationally and are updated as new information emerges.

If you would like personalised advice on whether you should get the vaccine, speak to your oncologist, surgeon or GP about your situation.

Keep up with information on COVID-19, including vaccination centres, on the NSW Health website.

What we’re doing to keep you safe

At Lifehouse

Everyone entering the building should check their temperature taken upon arrival at the temperature machines. Please let our friendly staff know if you are unwell, experiencing any COVID-19 symptoms, or have been in close contact with a known case or hot spot within the past 14 days.

We offer a free COVID-compliant shuttle bus to and from Central Station Mondays to Fridays. Find out more about how to get here.

Visitors

Due to current COVID-19 restrictions NO visitors are permitted entry to Chris O’Brien Lifehouse. Exemptions may be granted be management on compassionate grounds only.

Please don’t come to the hospital if you:

  • Have not been granted an exemption
  • Are feeling unwell or have any COVID-19 symptoms
  • Have visited any known COVID hot spots
  • Have been tested for COVID-19 and have not received a negative result
  • Have been in contact with someone who has tested positive for COVID-19

We understand that limiting visitors is difficult when you have a loved one in hospital. We’ve introduced Virtual Visitor patient in-room video calling via the tablets provided in the rooms.

If you have any questions or concerns about COVID-19, call our help line at (02) 8514 1111.

Appointments

Where possible, appointments with your doctors will be conducted via Telehealth. This reduces your risk of exposure as you do not have to travel into Lifehouse, and you can communicate with your doctor via video link.

A week in advance of your appointment we will send you an SMS asking you to phone our Call Centre for Telehealth. Your call will be answered by a member of our clinical staff and calls will be triaged to ensure that patients with the most need are prioritised. We have taken the necessary measures to ensure these appointments are secure and cannot be accessed by anyone other than you and your clinician.

You can be assured that providing you with the very best care we can remains our priority.

The telephone number for the Call Centre is (02) 8514 1221 and it is open from 9.30am to 3.30pm.

Day Therapy

We have divided our teams into two and we’ll be running appointments across a 12-hour day, Monday to Saturday, to space them out both physically and in time.

In line with guidelines from the Centre for Disease Control and Prevention we have reduced the time you spend in the waiting room and the number of people in the room at any time. Children under 15 will not be allowed in the unit at this time.

Where possible, we’ll ask you to get your blood tests done locally the day before your appointment. You should have a Douglass Hanly Moir Pathology clinic in your area. Ask us to send them a request form. Your clinic appointment is likely to be done via Telehealth but if you do need to attend the hospital, it will not be on the same day as your treatment.

We will call you to change your upcoming appointments. If you don’t hear from us, then there is no change. Call us to discuss your individual situation on (02) 8514 0756.

Infection Control

Providing a safe environment for you to enter is critical and we have increased the frequency of cleaning rounds in high use, clinical and public areas.

We adhere to the Centers for Disease Control and Prevention and the National Health and Medical Research Council guidelines and are working closely with state and federal government to maintain the best practices and protocols for keeping you safe.

Hand sanitiser is widely available throughout the hospital and we urge all patients, visitors and staff to practice thorough and frequent hand washing.

Contact Us

We're not around right now. But you can send us an email and we'll get back to you, asap.

Not readable? Change text. captcha txt

Start typing and press Enter to search