Your safety and the safety of our staff is our top priority, as we continue to care for you.
Visiting Chris O’Brien Lifehouse
Patients who have been to Greater Brisbane (including transiting through Brisbane Airport), Moreton Bay Regional Council, Gladstone since 15 March 2021 and Byron Bay NSW since 25 March 2021 should ring the Chris O’Brien Lifehouse COVID line on 8514 1111 for further advice.
Visitors who have been to these places are not allowed to enter Chris O’Brien Lifehouse at present.
You can find the latest list of COVID hot spots on the NSW Health website.
You can bring one visitor to accompany you to your appointment and two people at a time can visit you on the wards. In special circumstances, we can be flexible about visitors. Speak to your care team if this applies to you.
Thank you for being patient with us. Your actions during this time not only protect you and your loved ones, they keep our staff safe so that we can continue to care for you.
If you have any questions or concerns, please call the COVID enquiries line on 8514 1111.
What we’re doing to keep you safe
Everyone entering the building should check their temperature taken upon arrival at the temperature machines. Please let our friendly staff know if you are unwell, experiencing any COVID-19 symptoms, or have been in close contact with a known case or hot spot within the past 14 days.
We offer a free COVID-compliant shuttle bus to and from Central Station Mondays to Fridays. Find out more about how to get here.
Please don’t come to the hospital if you are:
- Feeling unwell or have any COVID-19 symptoms
- Have visited any known COVID hot spots
- Been screened for COVID-19
- Been in contact with someone who has tested positive for COVID-19
We understand that limiting visitors is difficult when you have a loved one in hospital. We’ve introduced Virtual Visitor patient in-room video calling via the tablets provided in the rooms.
If you have any questions or concerns about COVID-19, call our help line at (02) 8514 1111.
Where possible, appointments with your doctors will be conducted via Telehealth. This reduces your risk of exposure as you do not have to travel into Lifehouse, and you can communicate with your doctor via video link.
A week in advance of your appointment we will send you an SMS asking you to phone our Call Centre for Telehealth. Your call will be answered by a member of our clinical staff and calls will be triaged to ensure that patients with the most need are prioritised. We have taken the necessary measures to ensure these appointments are secure and cannot be accessed by anyone other than you and your clinician.
You can be assured that providing you with the very best care we can remains our priority.
The telephone number for the Call Centre is (02) 8514 1221 and it is open from 9.30am to 3.30pm.
We have divided our teams into two and we’ll be running appointments across a 12-hour day, Monday to Saturday, to space them out both physically and in time.
In line with guidelines from the Centre for Disease Control and Prevention we have reduced the time you spend in the waiting room and the number of people in the room at any time. Children under 15 will not be allowed in the unit at this time.
Where possible, we’ll ask you to get your blood tests done locally the day before your appointment. You should have a Douglass Hanly Moir Pathology clinic in your area. Ask us to send them a request form. Your clinic appointment is likely to be done via Telehealth but if you do need to attend the hospital, it will not be on the same day as your treatment.
We will call you to change your upcoming appointments. If you don’t hear from us, then there is no change. Call us to discuss your individual situation on (02) 8514 0756.
Providing a safe environment for you to enter is critical and we have increased the frequency of cleaning rounds in high use, clinical and public areas.
We adhere to the Centers for Disease Control and Prevention and the National Health and Medical Research Council guidelines and are working closely with state and federal government to maintain the best practices and protocols for keeping you safe.
Hand sanitiser is widely available throughout the hospital and we urge all patients, visitors and staff to practice thorough and frequent hand washing.