Better treatment outcomes | Chris O'Brien Lifehouse

Better Outcomes

Revolutionising patient care

Chris O’Brien’s original vision was to change the face of cancer by revolutionising patient treatment and care. We have delivered on this vision by developing a centre of excellence for holistic cancer treatment that puts the patient at the centre of everything we do.

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The Chris O’Brien Lifehouse model of care is unique in Australia – we are a comprehensive cancer centre that offers every type of treatment and service a person with cancer needs – surgery, radiotherapy, chemotherapy, immunotherapy, research, clinical trials, complementary therapies and supportive care – all in a state-of-the art facility.

Today, as we see evidence of improved patient outcomes and practice-changing research, the benefits of that model of care are starting to become clear.

Comprehensive cancer centres deliver better outcomes

Comprehensive cancer centres are internationally proven to be facilities that generate better patient outcomes and more research breakthroughs.

Statistics from Cancer Institute NSW show that our patients have a greater chance of survival at 90 days than the New South Wales average. Many factors contribute to this – a concentration of expertise, a multidisciplinary team approach, access to specialist nurses and supportive care, and the fact that research is carried out by the same clinicians who treat our patients, eliminating the gap between the lab and the clinic altogether.

According to data from Cancer Institute NSW*, our patients report:

  • Lower symptom scores across most common symptoms of cancer and its treatment
  • Higher rating of care – Including level of care received, information given and lack of emergency re-admission
  • Better than NSW average survival outcomes – across a range of cancers including ovarian, colon, rectal, liver, kidney, pancreatic, lung, breast and complex head and neck

Changing the face of cancer

Chris O’Brien’s original vision was to change the face of cancer by revolutionising patient treatment and care. We have delivered on this vision by developing a centre of excellence for holistic cancer treatment that puts the patient at the centre of everything we do.

In a recent performance report by Cancer NSW, Chris O’Brien Lifehouse patients reported:

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Higher surgery volume improves outcomes

We perform the largest number of complex head and neck cancer surgeries in Australia and see the highest number of patients. This translates directly to better patient outcomes. It is well established that where there is a concentration of very experienced surgeons performing a high volume of complex operations, survival rates are higher, and the rate of complications and readmissions are lower.

Our head and neck cancer service has the lowest mortality rates in Australia, and the highest research output.

What our patients say

As we are dedicated to providing patient care that is comprehensive and empowering, we always encourage patients and their loved ones to give feedback about their experience here at Lifehouse.

Our average Net Promoter Score sits consistently above 90, demonstrating a high level of patient satisfaction.

Feedback from patients consistently indicates that we are achieving a level of care that exceeds national standards which put the patients and their needs at the centre of everything we do.

         6/05/19 Lifehouse is such a professionally run hospital where everything runs like clockwork. It is a very supportive environment in what was a very difficult time for me. All hospitals should be like this one.

          24/06/19 Even as medical professional myself I could not find any reason to be critical of this hospital and my experience. The pre/intra/post-operative care was excellent, there was a good choice of meals and I loved being able to stay warm in the sun on my balcony with magnificent city views.

         29/07/19  The kind words, smiles and time taken to put the patient at ease is noticed and appreciated. It is such achievement by this organisation to have created a positive environment where the norm is to go above and beyond. When you consider that everyone is working within the constraints of a hospital system and the associated stress of working with seriously ill people; it is just remarkable. It makes such a difference to people and their families. My family have been through cancer treatments and death, with both my husband and mother passing in June and July 2003. I can see and truly appreciate Chris O’Brien Lifehouse in comparison to our previous experiences.

Annual review
Our annual review outlines how we are working collaboratively together and with our health partners across New South Wales to transform the lives of people with cancer.

See the latest statistics on cancer control from Cancer Institute NSW in the Reporting for Better Outcomes statewide report.

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