Chris O’Brien Lifehouse aims to provide uncompromising care in a safe, comfortable and caring hospital environment. We seek to constantly improve patient care, which is at the heart of everything we do.

Our approach to cancer care

  • We have recruited a great team who are experienced in cancer care and research development.
  • We encourage and act on patient feedback and enable patients to provide input into their treatment options.
  • We identify potential risks that might impact on patient treatment outcomes and introduce measures that can reduce those risks.
  • We constantly review and seek to improve our patient safety and the quality of patient care including providing our patients with clear and concise information about their treatment.

Monitoring the quality of our patient care

We take action to identify and eliminate the recurrence of any unexpected or adverse incidents. As part of that, we embrace patient feedback, self-examination and peer review. Click here to see our most recent clinical performance.

Inpatient services

We review and publish our inpatient services performance against a number of important measures including hand hygiene, infection rate and patient satisfaction.

We use these benchmarks to help us deliver high quality patient care in a safe environment and look at ways to continually improve our patient experience.

As with all hospitals, the quality and safety of patient care and treatment at Chris O’Brien Lifehouse are measured against 10 overarching National Standards developed by the Australian Commission on Safety and Quality in Health Care.

Patient-centred care

Everything we do at Chris O’Brien Lifehouse has its foundation in and is designed around the concept of ‘patient-centred care’. The voice of the patient has been at the heart of the design and development of Chris O’Brien Lifehouse. This starts from the way we greet and speak to patients and our respect for different cultures. It extends to our hospital executive, the development of information technology and patient information, the layout and design of the building, the close collaboration between clinicians and members of our patients’ care teams and our commitment to clinical trials.

Partnership Council

As part of a new initiative, we work closely with a Partnership Council, which is our patient advisory group comprised of cancer survivors, carers and consumers. The Partnership Council meets monthly to monitor and advise upon Lifehouse performance, policies and procedures that impact on patient-centred care. The Partnership Couincil independantly represents the voice of patients, carers and consumers throughout the hospital and is now an integral part of National Hospital Standards. To find out more about the Partnership Council, click here.

Patient feedback

We welcome and encourage patient feedback through patient surveys, our social media channels, our website, talking to patients and touch-screen infotainment units. We need and welcome dialogue with our patients to learn about how we can improve our patient-centred care. You can learn more about the Rights and Responsibilities of patients here and how to provide comments or make a complaint here.

Have you got some feedback about your experience at Chris O’Brien Lifehouse? We’d love to hear from you. Contact our quality and safety team, on (02) 8514 0000 or email enquiries@lh.org.au or provide your feedback here

Creating a safe environment

Providing a safe environment for our patients is essential. We have a wide range of training and programs for staff and volunteers that seek to minimise risk and protect patients, visitors and our team from harm.

Our systems are designed to keep you safe. For example, we will always confirm with you that you are the correct patient; check that we are giving you the correct medication; ensure we respond appropriately when you become unwell; identify whether you are at risk of a fall and help to prevent that from happening.

Involving patients in their care is the key to safe patient-centred care. Good communication between clinicians and patients helps to ensure there is a thorough understanding of the condition and the treatment plan and options. For more tips on ‘safer healthcare’, have a look at this booklet developed by the Australian Commission for Safety and Quality in Health Care.

There are ways you can ensure you’re getting the most from your treatment and are taking a proactive approach to your care. Click here to find out what you can do.